Refund and Returns Policy

We want you to be completely happy with every order from Maestro. If something isn’t right, here’s how returns and exchanges work.

Damaged or incorrect items

If your order arrives damaged, defective, or different from what you ordered, message us on WhatsApp at +973 3335 2177 within 3 days of delivery with a photo of the item. We will replace it or refund you in full — no charge to you.

Returns and exchanges

Unopened, unused items in their original packaging can be returned or exchanged within 7 days of delivery. For hygiene and freshness reasons, coffee beans, matcha, syrups and other consumables cannot be returned once opened.

Refunds

Approved refunds are issued the same way you paid: cash-on-delivery orders are refunded in cash or by bank transfer, and card payments are refunded to the original card. Refunds are processed once the returned item reaches us.

How to start a return

Message us on WhatsApp at +973 3335 2177 with your order number and the reason for the return, and our team will arrange the rest.